Effective Date: 30-01-2025

At GiftiBD.com, we strive to provide high-quality products. However, if you receive a damaged or incorrect product, we are here to assist you.

1. Eligibility for Returns

We accept returns only under the following conditions:
✅ The product is damaged or defective upon delivery.
✅ You received the wrong item (incorrect customization or product).
✅ The issue is reported within 24 hours of delivery with photo proof.

⛔ We Do Not Accept Returns for:
❌ Personalized or custom-made items unless they are defective or incorrect.
❌ Minor variations in color, texture, or engraving due to handcrafted nature.
❌ Change of mind after order confirmation.

2. Return Process

1️⃣ Report the Issue:

• Email us at giftibd.info@gmail.com or call +880 9638-671992 within 24 hours of receiving your order.
• Attach clear photos of the damaged or incorrect product.

2️⃣ Return Approval:

• Our team will review the issue and confirm eligibility within 2 business days.
• If approved, we will provide the return instructions.

3️⃣ Returning the Product:

• The product must be unused, in original packaging, and returned within 5 days of approval.
• The customer is responsible for return shipping costs unless the error was on our part.

3. Refund Policy

✅ Full Refund: If we are unable to replace the damaged or incorrect product.
✅ Partial Refund: If only part of the order is incorrect.
✅ Refund Method: Refunds will be processed via bKash, Nagad, or original payment method within 7 business days after receiving the returned item.

⛔ No Refund for:
❌ Late return requests (beyond 24 hours).
❌ Personalized products with correct details but customer dissatisfaction.

4. Exchange Policy

• If eligible, we can replace the incorrect or damaged product instead of issuing a refund.
• Exchanges follow the same return process.

5. Contact Us

For any return or refund requests, please contact us:

📩 Email: giftibd.info@gmail.com
📞 Phone: +880 9638-671992
📍 Office Address: Azimpur, Dhaka, Bangladesh