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Terms & Condition

Effective Date: 30-01-2025

Welcome to GiftiBD.com! These Terms & Conditions govern your use of our website and services. By accessing or purchasing from GiftiBD.com, you agree to comply with these terms.

 

1. General Terms

  • GiftiBD.com provides various types of gift items for customers in Bangladesh.
  • We reserve the right to modify these terms at any time without prior notice.
  • By placing an order, you confirm that all information provided is accurate and complete.

 

2. Products & Orders

✅ Customization & Personalization:

  • All personalized products are final sale and cannot be returned or exchanged unless defective.
  • Customers must provide correct spellings and details for customization. GiftiBD.com is not responsible for errors due to incorrect information submitted.

 

✅ Order Confirmation & Processing:

  • Orders are confirmed once full payment (or required deposit) is received.
  • Processing times vary from 3-7 business days, depending on customization.

 

✅ Cancellations & Modifications:

  • Orders cannot be canceled or modified after 12 hours of placement.
  • In case of manufacturing issues, we reserve the right to cancel an order with a full refund.

 

3. Pricing & Payments

 

✅ Pricing:

  • All prices are listed in Bangladeshi Taka (৳) and include applicable taxes.
  • We reserve the right to change prices without prior notice.

 

✅ Payment Methods:

  • We accept payments via bKash, Nagad, Rocket etc.
  • Cash on delivery (COD) is available for select orders within Bangladesh..

 

4. Shipping & Delivery

 

✅ Delivery Time:

  • Inside Dhaka: 3-5 business days
  • Outside Dhaka: 5-7 business days

 

✅ Shipping Charges:

  • Standard delivery fees apply based on location and order size.
  • Urgent delivery may be available at an additional cost.

 

✅ Lost or Delayed Shipments:

  • If your order is delayed beyond the expected time, please contact our customer service team.
  • GiftiBD.com is not responsible for delays caused by courier services.

 

5. Returns & Refunds

 

✅ Eligibility for Returns:

  • We only accept returns if the product is damaged, defective, or incorrect upon delivery.
  • Customers must report issues within 24 hours of receiving the product with photo proof.

 

✅ Refund Process:

  • Refunds (if applicable) will be processed via bKash, Nagad, or original payment method within 7 business days.
  • Refunds are not applicable for personalized products unless damaged or incorrect.

 

6. Intellectual Property

 

  • All images, designs, and content on GiftiBD.com are owned by Gifti and cannot be copied or used without permission.

 

7. Customer Support & Contact Information

 

For any questions or concerns regarding our Terms & Conditions, please contact us:

📩 Email: giftibd.info@gmail.com
📞 Phone: +880 9638-671992
📍 Office Address: Azimpur, Dhaka, Bangladesh